Returns and cancellations
You may cancel your order at any time before it is shipped. You also have the right to withdraw from your purchase without giving a reason within 14 days of receiving the last item in your order. If the last day falls on a weekend or public holiday, the deadline is extended to the next working day.
To notify us of your cancellation or withdrawal, email info@ann.fi with your name, order number and details of the items you wish to return.
Returning your items
Please send the items back within 14 days of notifying us that you wish to withdraw from your purchase.
You may inspect the items as you would in a shop. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, you may be responsible for any resulting reduction in value. Please package your return securely and use the original packaging where possible. Original packaging is not a condition for exercising your statutory right of withdrawal.
The right of withdrawal also applies to sale items, subject to any applicable statutory exceptions.
Please send your return to:
Galleri Ann
Länsimetsäntie 32 A
65280 Vaasa
Finland
Return shipping
You are responsible for the direct cost of return shipping when exercising your right of withdrawal. We recommend using a tracked service and keeping your proof of postage.
Faulty, damaged or incorrect items
If your item is faulty, damaged or incorrect, please contact info@ann.fi before returning it so that we can arrange an appropriate solution. You will not be responsible for necessary return shipping costs for faulty, damaged or incorrect items. Your statutory rights remain unaffected.
Refunds
If you withdraw from your entire order, we will refund your payment, including the cost of our standard delivery option. Additional costs for a more expensive delivery option are not refundable.
We will issue your refund without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned items or you have provided evidence that you have sent them back, whichever happens first.
Refunds will be made using the original payment method unless we agree otherwise. You will not be charged a fee for the refund. Your bank or payment provider may take additional time to display it.
If you have any questions about your return or refund, please contact info@ann.fi.